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Powering Your Home so You Can Get on With Your Life Safely

Updated Sunday, August 21, 2016



If you experienced water in your home or business during this historic flooding event, you probably have a million things to do. One of the most important things you may be wanting is electricity!

At Entergy, we want you to have power as much as you do. However, there are certain steps that must be followed for you to get power safely.

In response to widespread flooding that occurred in Louisiana in August 2016, Entergy Louisiana, LLC has developed the following processes to assist customers with clean-up and rebuilding efforts. These processes have been developed with the safety of our customers and employees in mind, but also considering the hardships that many of our customers are enduring. We ask that you cooperate with and follow these guidelines to keep you and your property safe.

Did water at your home or office reach the outside electric meter?
• If so, Entergy will remove the electric meter.
• You may need city inspections once work is completed to turn the power back on.
• After this is done, call Entergy at 1-800-368-3749 for a reconnect. When we receive permits, we will reinstall service to the facility.

Did the water level rise above your electrical outlets but stop below the electric meter?

If you are present when Entergy arrives:
• Entergy will advise you to turn off your main breaker and have repairs made. You will then need to turn your main breaker back on when repairs are complete.
• For your safety, Entergy suggests that a qualified electrician inspect electrical equipment inside of the facility or home, even if your city or parish does not require inspection. If the breaker is turned on before such inspections, you may cause personal injury or property damage.

If you are not present when Entergy arrives:
• Entergy will disconnect the electric meter, and it will remain in place. You will not have power at this point.
• For your safety, Entergy suggests that a qualified electrician inspect electrical equipment inside of the facility or home.
• When repairs are made, call Entergy at 1-800-368-3749 for a reconnect. Entergy will reinstall service to the facility.

Electric Permitting Process by Parish/City

East Baton Rouge Parish (Gas and Electric)
• East Baton Rouge Parish will follow Entergy Meter Removal Process. See above
• See below for gas meter permitting.

Livingston / French Settlement / Port Vincent / Walker/ Denham Springs
• Livingston Parish will not be requiring the filing nor issuance of permits during this Emergency Response period.

Central
• The city of Central will be requiring permits only for houses where the electric meter was under water and Entergy has pulled the meter.

Gonzales/Sorrento/Ascension Parish
• Will follow Entergy Meter Removal Process unless otherwise directed by local officials. See above.

St. Gabriel/Iberville Parish
• Will follow Entergy Meter Removal Process unless otherwise directed by local officials. See above.

Zachary/Baker
• Will follow Entergy Meter Removal Process. See above.

West Baton Rouge/ Port Allen / Addis / Brusly
• Will follow Entergy Meter Removal Process. See above.

Tangipahoa Parish
• Tangipahoa Parish will not be requiring permits for flood victims.

For Entergy Natural Gas Customers

Entergy gas personnel are performing meter safety assessments on flooded premises. This safety assessment includes an inspection of all natural gas appliances within the home or business. As our gas distribution personnel make their assessments, there are four possible actions our personnel may take:

  • If floodwaters covered the gas meter and the customer isn’t home, we are turning off and locking the gas meter. Customers will need to call 1-800-ENTERGY to have gas distribution personnel perform safety assessment before restoring service.

  • If gas personnel identify, but cannot isolate a leak, the gas meter will be removed. The customer must obtain a permit to re-initiate service.

  • If gas personnel identify a leak that is limited to a flooded appliance, the appliance will be removed from service. We advise such customers to contact a plumber to evaluate the integrity of the customer’s gas piping.

  • If our gas distribution personnel find no issues with the customer’s gas service, the service is left on.

Following the conclusion of this initial safety assessment, we will be replacing certain meters as a precaution to ensure future service reliability.

Your safety is our top priority

  •  If one or more of your gas appliances have flooded, contact a licensed plumber or contractor to inspect your system before using the flooded appliance. Don’t try to put a flooded natural gas appliance back in service yourself. You may be required to obtain a permit from your respective city or parish before we can restore your gas service.

  • If you experience any interruption of your natural gas service, call 1-800-ENTERGY to report a natural gas outage.

  • Anytime you smell natural gas, or if you hear a blowing or hissing noise, open a window, leave the area immediately and call 1-800-ENTERGY.

 

 

 

 

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